Returns & Exchanges
At Frances Loom, we take pride in our curated collection of vintage and antique textiles, and we want you to be completely satisfied with your unique find. If your piece doesn't feel quite right in your space, we offer a 14-day return window for a full refund, excluding shipping costs.
Initiate Your Return
Email our concierge team within 14 days of delivery with your order number and reason for return to receive a Return Authorization.
Secure Packaging
Carefully repackage your item in its original materials to ensure the delicate fibers and vintage dyes are protected during transit.
Ship It Back
Affix the provided shipping label or use a trackable carrier of your choice to send the item back to our warehouse.
Inspection & Refund
Once our team inspects the item to ensure it's in its original condition, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing