Frequently Asked Questions
Everything you need to know about our curated vintage rugs and home textiles.
Are your rugs professionally cleaned before shipping?
Yes, every vintage rug in our collection undergoes a meticulous professional cleaning process and a thorough quality inspection before it is listed for sale.
What is your return policy on vintage items?
We offer a 14-day return window for all rugs. Items must be returned in their original condition. Please note that return shipping costs are the responsibility of the customer.
How long will it take for my order to arrive?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery times vary by location.
Do you offer international shipping?
We currently ship to select countries worldwide. Shipping rates and import duties are calculated at checkout based on your specific location and the weight of the item.
How should I care for my vintage rug?
We recommend regular vacuuming on a low-suction setting without a beater bar. For spills, blot immediately with a clean, damp cloth. Professional cleaning is recommended every 1-3 years.
Are the colors in the photos accurate?
We photograph all items in natural light to ensure the most accurate representation. However, colors may vary slightly depending on your screen settings and the lighting in your home.